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Transform Your Restaurant’s Service Culture with Our Unique Performance Monitoring Software

While you may not see the full picture, your waitstaff knows the dynamics at play. Our software eliminates the guesswork in identifying waitstaff performance, providing essential insights into who influences both customer experience and team morale.

Our solution delivers daily reports that monitor your staff’s performance, including:

• Guest Count
• Quality of Service
• E-Club Signups
• Timeliness
• Likeliness to Recommend

This powerful tool not only identifies 2-4 under-performing waiters (as well as your top waiters), but also fosters a culture of excellence. By using our system, you can strengthen the relationship between customers and waitstaff, driving improved service throughout your establishment.

Whether you're an independent owner with a few locations or a majority stakeholder in a large chain, our software delivers a streamlined, effective process that ensures everyone wins.

Would You Like to See Your Review Scores Increase Every Day on Google, Facebook, OpenTable, and Yelp? Our Solution: “Automatically!

Our software empowers your customers to effortlessly share their positive experiences across the social media platforms of your choice. They are your loyal advocates, who consistently provide higher than normal score ratings on every feedback question.

Imagine the powerful impact their enthusiastic posts will have on your online reputation! With our software, enhancing your scores across the internet becomes a seamless process, requiring no extra effort on your part.

Have You Ever Wondered What Your Customers Truly Thought About Their Last Visit?

Every customer desires a personal connection with the Owner, Chef, and GM, seeing themselves as part of your team. Meeting this need is essential to retaining their long-term loyalty. When repeat guests express dissatisfaction and go unheard, engagement diminishes, leading to fewer visits and, ultimately, a loss of valuable customers.

Every visit matters—especially the last one—making a lasting impression critical. Our digital questionnaire and Review App systematically uncover guest complaints and concerns while maintaining a record of their feedback. Real-time reporting alerts restaurant management to issues as they arise, enabling direct engagement with guests via email or phone.

Consider the cost of losing just one frequent customer; it can amount to thousands of dollars. Multiply that by several disenchanted customers each week, and you’ll see why the restaurant industry faces such high failure rates in the U.S.

Engaging with every customer comment is vital. Ignoring feedback, especially from dissatisfied guests, only amplifies their dissatisfaction and can drastically reduce your Customer Lifetime Value. Our Encore-AI CRM software simplifies the tracking and response process, ultimately enhancing customer loyalty and delivering mutual benefits for both guests and restaurants.

- Maximize Customer Lifetime Value by Understanding Your Guests!

Can you handle the truth? We have the data to back it up! If you believe all your customers share their feedback while dining in your 4-walls then “WAIT.., There’s More!”

Gain Customer Insights That Others Can't Offer.

Unlike other companies, we also provide unique insights into customer experiences, particularly from those who prefer not to share feedback while dining in your restaurant. Understanding this, we've developed software that surveys customers on weekends, when they’re relaxed and comfortable at home. This approach often tends to uncovers more critical insights than traditional on-site reviews.

To fully grasp your Customer Lifetime Value, it’s vital to consider all feedback data. Our research indicates that “Secret Shopper Guests” not only answer more questions but also willingly share their contact information and leave longer, more detailed comments.

One constant remains: Your guests want to connect with the Owner, Chef, or General Manager. After all, everyone appreciates the personal touch of knowing your name!

- Hospitality 101

Welcome to the ENCORE–AI Platform, Where Transparency Reigns!

We've designed our platform to be an open space for restaurant owners to share their valuable data with other vendors and marketing companies willing to reciprocate. After all, we believe that your data belongs to you—FIRST and FOREVER!

That’s why our system is all about openness, allowing you to easily share your information with anyone you choose. And let’s be honest: isn't it only fair that they return the favor? “Big Tech” companies and major marketing firms are already feeling the pinch for not playing nicely!

We’re eager to chat with third-party vendors we haven’t partnered with yet and are excited to grow our network of like-minded collaborators for the mutual benefit of our clients.

Can you make sense of your boxes and boxes of hand-written Customer Comment cards?... WE CAN!

Are your boxes of handwritten customer comment cards collecting dust in the back office? We can help!

For years, restaurants have relied on these outdated comment cards to gather valuable feedback and gauge public opinion. However, when waitstaff are aware of issues, they may "forget" to submit cards, and those that do often end up stored away in banker boxes—too important to discard, yet rarely reviewed and ultimately ignored.

Who has the time to sift through mountains of comment cards? This backlog not only creates clutter but also hides crucial trends and insights that could impact your business Don’t worry—we’ve got this covered! Our innovative software digitizes your customer comment cards, transforming chaos into clarity. Say goodbye to lost feedback and hello to a streamlined process that empowers you to understand your customers better, enhance their experiences, and significantly boost Customer Lifetime Value! Let us help you unlock the potential of your guest feedback!

- We are experts at digitizing your comment cards for greater knowledge of your customers -

We Know A Lot About The Neighborhoods Where Your Customers Live… Do You?

Do you truly know where your customers live? With our innovative mapping software, you can visualize your customer base like never before. Imagine having a Google Maps-like tool that not only highlights the neighborhoods your guests reside in but also provides in-depth demographic insights that can drive your marketing and operations.

In the first phase, our software plots customer locations by zip code, giving you a clear view of your market distribution. But that's just the beginning! In phase two, you gain access to a comprehensive breakdown of each customer’s engagement profile, allowing you to layer critical data, including:

• Time of Day : Discover peak visiting hours for different demographics to maximize staffing and specials.
• Frequency of Visits : Identify your most loyal customers and strategize ways to increase return visits from less frequent guests.
• Gender : Tailor your marketing strategies based on the gender demographics of your customer base.
• Marital Status : Understand social trends that could influence menu items and promotions.
• Age : Customize your offerings to cater to different age groups and preferences.
• Household Income : Align your pricing strategy and menu offerings to resonate with the spending power of your customers.
• Degree of Loyalty : Evaluate your loyalty program’s effectiveness by tracking customer engagement and retention.

-- Understanding Your Guests Demographics --

Are you thinking about building that next location somewhere? If you build it, will they come… and keep coming? We’ve got your back!

With our powerful geo-mapping tools, you can truly understand what your data is telling you and align it with insights from our extensive database—because our data is 100% sourced from your customers! It’s a match made in restaurant heaven!

Our intuitive maps reveal where you already have a strong following and help identify areas where you might inadvertently compete with your existing locations. We plot all this information on an easy-to-read Google Map, breaking down valuable metrics by zip code, household income, age, family size, and more. This way, you get a clear visual of potential customers and market saturation—no guesswork involved!

And remember, it never hurts to seek a second, third, or even fourth opinion when planning your next move. Let us help you make an informed decision that leads to a successful expansion!

Do you know any Experts in Email Marketing who are considered pioneers in the Industry since 2001? ... You Do Now!

Ever since September 11, 2001, ENCORE-LOYALTY has been at the forefront of data analysis, meticulously tracking customer behavior procured from credit card data when it was appropriate to do so. While many of our competitors were still defining the concept of email marketing, we were strategically “playing chess,” diving deep into POS data, mastering algorithms, and analyzing customer behaviors.

Since 2017, we have dedicated ourselves to creating, studying, and applying machine learning techniques to our clients’ data, setting the stage for AI-driven solutions long before they became popular buzzwords.

Today, we take great pride in the custom-branded emails we craft daily. We offer the same level of personal attention and quality as a high-priced boutique agency, but at a fraction of the cost of traditional advertising agencies. Our marketing team partners closely with you to develop a comprehensive strategy, ensuring we meet your unique needs.

In addition to tailored campaign development, we provide you with essential automated email solutions, including:

• Welcome Email
• Birthday Email Program
• Wedding Anniversary Email
• Program Anniversary Email
• OpenTable Thank You/Visit Email
• OpenTable “We Miss You” Email
• Email Resend to Unopened Guests
• POS Data-Driven Emails

- maximize customer engagement and drive results through effective email marketing strategies. -

Amplify Your Own POS Intelligence

Imagine having a one-on-one conversation with your POS system to unlock the wealth of knowledge it holds about your restaurant. You ask, it understands, and it delivers. This isn’t just a system spitting out reports, it’s the intelligence within your operation. Whether you need real-time insights or recurring reports automatically emailed to you, this AI-driven intelligence is your thinking partner.